Implementation of all safety and security programs for the purpose of ensuring the safety and security of all individuals on Trump International Hotel Washington D.C. property, as well support our goal of providing an unparalleled guest experience.
Duties & Responsibilities:
Assist the Security leadership team with all the daily operations of the department.
Promote safe work practices. Assist in ensuring compliance with all local, state and federal regulations and implement preventive measures.
Assist in the development, administration and implementation of safety programs and safety training classes. Visually identify, correct and record safety hazards.
Assist in investigations of accidents, thefts, property loss and unlawful activities. Document details and advise Management.
Direct coordination of training in fire life safety, CPR and Workplace Violence.
Conduct property patrols and record appropriately.
Assist in managing Lost and Found function. Assist as needed with complaints and guest issues.
Conduct regular patrol of the property to ensure all areas are safe and secure.
Attend Security Department meetings. Attend and participate in other required hotel meetings.
Monitor all activity in and around the hotel and diligently monitor the building video surveillance.
Gather information and document significant events in the form of official incident reports.
Proficient knowledge of capabilities and usage of all security operating systems and conduct inspections.
Knowledge and performance of security control administrative duties, such as; maintaining daily key, radio, first incident reports and activity logs.
Knowledge and proper application of communication/emergency codes and procedures.
Work with Convention/Catering Services to ensure functions are safe for all guests and employees.
Insure guests and associates receive proper security escorts, as required.
Maintain equipment and uniforms, purchase back-up supplies in order to maintain standard par on hand.
Oversee and maintain various technical equipment, hardware and software, to ensure it is functioning properly. Back up all databases on a regular schedule.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
Ability to effectively transcribe information from handwritten memos and recordings.
Respond to emergency situations. Investigate and document all occurrences in incident reports.
Notify management to all major incidents occurring during the watch.
SPO License required
Self motivated, decisive, responsible and driven to achieve goals
Strong interpersonal skills, exceptional oral and written communication skills
Effective decision-making skills and can choose a course of action best suited to the customer
Proven problem-solving skills and encourage new innovative solutions when appropriate
Knowledge of Word, Excel, Outlook, PowerPoint, etc.
Ability to work flexible hours
Handles guest, visitor and patron s questions and complaints politely and efficiently, maintaining a pleasant and professional image.
Education & Experience
Minimum 2 years prior Security Officer experience in hospitality industry at an equivalent or similar property with a guest service focus
Law enforcement training or equivalent is desirable.
Experience with MS Office applications and Outlook required, PowerPoint, Excel.
Associated topics: alarm, canine detection, countermeasure, explosive detection, loss control, patrol officer, protection, secure, security officer, university
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.