Customer Service (Sr. Customer Assistance Representative-Seasonal Full Time) Aguadilla Airport

Compensation

: $19,060.00 - $23,580.00 /year *

Employment Type

: Full-Time

Industry

: Retail



The Seasonal (90 days) Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.



**This is a Seasonal-Full Time position at our Aguadilla Airport**

**We are looking for a candidate with flexible schedule.**



- Must be at least 21 years old

- Must be fluent Bilingual (English & Spanish)

- High school diploma or GED equivalent required

- Some college preferred

- Must have at least 1 year prior customer service retail or administrative support experience

- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

- No drug or alcohol related conviction on driving record in the past 5 years

- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

- Apart from religious observation, must be able to work a flexible schedule. Position is 40 hours per week with the following schedule:

- 7 Days a week

- Operation hours: 10:00pm-6:00pm

+ Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

+ Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

+ Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

+ Meet and greet customers in a friendly and timely manner

+ Provide directions and general assistance

+ Assist to assess condition of rental upon return

+ Process returns, check-ins and exit kiosk transactions

+ Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

+ Understand and communicate rental terms and conditions, vehicle features and other services

+ May sell optional protection products, upgrades, fuel options and other additional equipment

+ Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

+ Clean vehicle interior and exterior by hand or by operating washing equipment when needed

+ Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

+ Perform miscellaneous and backup duties job-related duties as assigned







Equal Opportunity Employer/Disability/Veterans









External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-299800

Posted Salary Min: USD $8.25/Hr.

Overview (Text Only):

The Seasonal (90 days) Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

**This is a Seasonal-Full Time position at our Aguadilla Airport**
**We are looking for a candidate with flexible schedule.**


Qualifications (Text Only): - Must be at least 21 years old
- Must be fluent Bilingual (English & Spanish)
- High school diploma or GED equivalent required
- Some college preferred
- Must have at least 1 year prior customer service retail or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must be able to work a flexible schedule. Position is 40 hours per week with the following schedule:
- 7 Days a week
- Operation hours: 10:00pm-6:00pm

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.
Associated topics: cashier, client service, counter, customer experience representative, retail associate, retail customer service, retail sales associate, retail sales consultant, sales, service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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